Landlord & Property Manager Survey

Full Name

Phone Number

Which best describes your role? *

Individual property owner Professional property manager Real estate company Other

How many rental units or properties do you currently manage? *

How do you currently store and manage tenant security deposits? *

Personal bank account Separate business account Manual records (cash, books, or spreadsheets) Property management software Other method

How do you track individual tenant deposits and deductions? *

Spreadsheet (Excel, Google Sheets) Paper records or notebooks Accounting or bookkeeping software Property management system Informal tracking or memory Other method

What documentation do you typically collect at move-in and move-out? (Select all that apply) *

Photos or videos of property condition Written inspection report Tenant signature on condition report Detailed inventory of fixtures and items Damage assessment or repair estimates Minimal documentation No formal documentation

What specific challenges do you face when managing security deposits? (Select all that apply) *

Disputes with tenants over deduction amounts Lack of clear documentation or evidence for deductions Difficulty returning deposits within required timeframes Difficulty organizing and tracking deposit records Determining fair wear and tear vs. tenant damage Deposits tie up working capital or create cash flow issues Staying compliant with local deposit regulations Maintaining tenant trust and transparency

On average, how long does it take you to return security deposits to tenants after move-out? *

Within 7 days Within 14 days Within 30 days Within 60 days More than 60 days Varies significantly

What typically causes delays in returning deposits? (Select all that apply)

Time needed to assess damage and get repair quotes Waiting for repairs to be completed Time to calculate fair deductions Gathering documentation and evidence Resolving disputes with tenants Administrative or processing delays Availability of funds to refund We don't typically experience delays

How challenging is it to determine fair wear and tear versus tenant-caused damage? *

1
Not challenging 2
Slightly challenging 3
Moderately challenging 4
Very challenging 5
Extremely challenging

How much do deposit-related issues affect your ability to keep units occupied? *

1
No impact 2
Minimal impact 3
Moderate impact 4
Significant impact 5
Major impact

How important is transparency in deposit handling for maintaining good tenant relationships? *

1
Not important 2
Slightly important 3
Moderately important 4
Very important 5
Extremely important

Would you consider using a third-party service to manage security deposits? *

Definitely yes Probably yes Unsure Probably no Definitely no

What benefits would a third-party service provide? (Select all that apply)

Reduced disputes with tenants Legal protection and compliance Time savings on administration Professional, neutral handling Better documentation and records Faster deposit refunds Increased tenant trust Improved cash flow management

What concerns do you have about using a third-party service? (Select all that apply)

Cost or fees Loss of control over deposits Reliability and trustworthiness of the service Complexity or difficulty to use Integration with existing systems Data security and privacy How disputes are resolved No significant concerns

What factors would make you trust a third-party deposit management platform? (Select all that apply)

Clear regulatory compliance and licensing Transparent, competitive pricing Strong security and data protection Positive reviews from other landlords Easy-to-use interface Responsive customer support Fair dispute resolution process Blockchain or immutable record-keeping Insurance or guarantee on deposits

What would be an acceptable fee for a professional deposit management service?

Should be free Less than 1% of deposit amount 1-2% of deposit amount 2-3% of deposit amount More than 3% of deposit amount Flat monthly or annual fee Unsure

If you could improve how you handle deposits, what would be your top priorities? (Select all that apply)

Faster deposit refund process Better documentation and evidence collection Ways to reduce disputes with tenants Easier tracking and organization of records Help with legal compliance and regulations Better transparency for tenants Time savings on administrative tasks Professional third-party handling

If a better deposit management solution was available, when would you consider adopting it? *

Immediately Within 3 months Within 6 months Within a year Not interested

Please share any additional thoughts, experiences, or suggestions about managing security deposits.

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